Customer Relationship Management (CRM)

If your business involves an interaction with a customer (or a potential customer) it will have some kind of CRM in place. It might be an informal CRM system like logging leads in Excel,  or it might be that you track customers in a small access database - or even in Outlook's contacts. These things are not unusual - many businesses - even some of the big corporates that we've worked for in the past start out this way.

• They need to store details about their customers
• They want to track and manage new (and existing business)
• They want reports
• They want it easy, accessible and fast
• And, of course - every business is unique - so certain special requirements have to be catered for.

Since Tall Emu was established (back in 2002) we've helped businesses improve their CRM capabilities in various areas. The kind of problems we've solved include providing web-access to existing CRM systems, taking leads from web-sites putting them into CRM automatically,  They involve Online Stores, automatic web-publishing of information and linking together systems to automate repetitive tasks.  We don't claim to have done it all - but we've done a lot.

Chances are, if you're reading this page you have a CRM problem of some kind, and you're looking for someone that knows what they're doing.  Not just from the "computer" perspective, but from a business perspective as well.  Often, you'll have tried this before and aborted the project before it got off the ground due to lack of confidence in the supplier - or the people you're dealing with.

Right now, you're probably wondering if Tall Emu is any different, or it's the same old story - overpriced consultants in suits cramming a solution down your throats to meet sales quotas. 

Tall Emu's approach is different.  We sell solutions to problems. We cure computer stress. Computers, email, CRM, databases, excel - they're business tools that should make your life easier -  but it's all about the business and its objectives.