What is it?
CRM Integration means linking other applications and services to your CRM system. This could be as simple as automatically synhronizing your customers between MYOB/Quickbooks and your CRM, or other business systems.
Why would you do it?
Integration of your business systems is a great way to reduce manual processes, data entry and errors. Data is entered once, and pumped into other systems as required. A reduction in manual effort on repetitive tasks frees up time for more productive uses.
For example, consider a business receiving 2000 web enquiries per month. Each enquiry is manually responded to with a "Thanks for your enquiry" and a price list. If it takes one minute to reply, then file this email then 2,000 minutes of non-productive time (33 hours) of a salesman's time can be recovered per month.
If we assume a working week of 38 hours, this is almost the equivalent of having one extra full time sales person on board for a week per month!
If we extend this to consider the time spent on manually generating quotes and sending them, or copying data to accounting systems then the streamlining time really adds up.
What sort of systems can we integrate with?
Pretty much anything. We've integrated with Google, Credit Reference, Vodafone's network switching system, SMS Providers, Radiator to manage Internet accounts, MYOB, Quickbooks, electronic white pages, and other generic websites.
If you have a business system that requires manual data entry, chances are we can automate it.
Who we've worked with
What we've integrated with
Paypal, Eparcel, MYOB, Exo, Quickbooks, SMS, Shopping Cart, Veda, Google Analytics/Adwords, CRM's (Tall Emu CRM, ACT, Sales Force), Netsuite, Westpac, ANZ, CommBank, Eway, WorldPay, Webex
Languages & Technical Skills
Languages, Layouts & Scripting
Access, Interbase, MySQL, Oracle, Ingres, Firebird, Informix, Microsoft SQL Server
ADO, CDO/MAPI, SMPP, TAP, IVR Sytems, Predictive Dialler, XMPP